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March 18, 2025
Question

Has anyone found that recent Quickbooks payroll transactions are not being posted to the G/L?

  • March 18, 2025
  • 1 reply
  • 11 views
Payroll disbursements including amounts paid to employees, and payroll remittances have been recorded as completed in the payroll module. However, the transactions seem to be missing from the G/L.

    1 reply

    QuickBooks Team
    March 18, 2025

    Missing payroll journal entries in your general ledger is an unexpected situation. I'll point you in the right direction for support in this matter.

    The first thing we need to do is confirm the correct account where the payroll transactions are supposed to go. To check, let's go to your Payroll Settings. Here's how:

     

    1. Go to the Gear icon.
    2. Select Payroll Settings.
    3. Click the Edit icon from the Accounting tab.
       


     

    From there, it's important to verify that the accounts mapped for payroll transactions are correctly configured. If everything appears to be in order but the transactions are still not reflected, I recommend you reach out to our Payroll Support Team for further assistance. They have the tools to diagnose the issue and securely explore alternative solutions for the missing transactions.

     

    Moreover, I'll keep this article readily available when you're ready to file your payroll taxes: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

     

    Stay connected if you have additional questions regarding missing payroll transactions. I'm only a post away and ready to help.

    MissjaAuthor
    March 19, 2025

    Thanks for your response.  As it turns out there was a "payroll sync error", which technical support was able to resolve.  I am sharing here in the event that someone else runs into this issue in the future.

    July 28, 2025

    I am running into this error. How does this program have sync errors from payroll to the G/L?!? 

     

    And of course, I am now signing myself up for the next hour of back and forth with a less-than-sufficient support team, because the program doesn't have a tool to handle adjustments and sync issues on your own (like QBD)...

     

    I can't understand how QBO is having so many problems, constant flow of negative feedback about the program, and yet they decide they want to discontinue QBD to push people to this garbage.