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September 25, 2024
Question

Hello, I've run payroll on 20/09 and employee has been paid with direct deposit. We are now 25/09 and the paycheque status is still "Scheduled". When will it change ?

  • September 25, 2024
  • 1 reply
  • 1 view
The status is preventing me from making updates to the Direct Deposit account of the employee. I also couldn't find anywhere a description of the different paycheque status and their meaning.

1 reply

Level 6
September 25, 2024

Hello thibaultleprince,

 

Welcome to the Community. It's important you get the help you need. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support

 

Feel free to keep me posted on how you make out. I'll be on standby.