Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction.
In order to better assist you, I recommend reaching out to the support team outside of the Community as we would need more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen and guide you back on track. You can reach them by following one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
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