How do I avoid an error about a duplicate Social Insurance Number when transferring an employee to a different company in the same group?

To resolve the duplicate Social Insurance Number (SIN) error in QuickBooks Online Payroll (QBOP) when transferring an employee, find the employee record with the SIN. Edit it to remove or update the SIN (if it's inactive or linked to the previous company), or make the old profile inactive. Then, add the SIN to the new company's employee record.

Here's how to do it:

1. Go to All apps, then select Payroll.
2. Click on Employees in the source company where the duplicate SIN currently exists to find the conflicting profile.
3. Search for the employee name or SIN in the Employee list. If the profile appears, select the employee to open the employee detail page.
4. Review the Personal or Tax section where the SIN is recorded.
5. Change the employee's status to Terminated or Not on payroll, depending on your situation.
6. Select Save.

After the old profile is marked as inactive, you can create the new employee profile and enter their SIN smoothly without any errors. Please note that QBO only supports one Business Number per account. If the new legal entity uses a different Business Number, you will need to acquire a separate subscription to manage their payroll accurately.

Please let us know if you have any follow-up questions or concerns regarding your employee's duplicate SIN. We'll be around to help.