Welcome to Community! QuickBooks Online Payroll is a valuable way to pay your staff with confidence. It's important that your employees are set up accurately, so you can run payroll without complication. I'd be happy to assist!
The experience you've described has been investigated by our Development Team and should now be resolved. However, if the issue still persists on your end, please contact us. A member of our Customer Care team will verify your account, and provide additional assistance from our end, so you can get back to business as soon as possible!
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.