I can't access my payroll ??? i press employee tab and screen goes blank???

Hi 18panther,

Running Payroll with QuickBooks Online is the best way to streamline your bookkeeping for an efficient workflow. I know how important it is to be able to access your Payroll module when it's time to submit your pay run. If you're clicking the Employees tab and the page is blank, there's a few troubleshooting steps you can try to get this resolved. I'll explain further below. 

Try clearing the cache and cookies in your browser to remove the stored Internet files that build up over time. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online. 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers to get things back on track.

If you're still unable to access the Employees page, please reach out to our tech support team so an agent can investigate this further. 

Have a great day.