I can't change the transfers to box

Hi there rwmacnamara,

It's vital that all your transactions are correctly entered so that your accounts are well balanced. QuickBooks online is a great tool able to help you keep track of amounts in your bank accounts so that they are well accounted for in your books. I can provide some assistance with bank transfers.

When creating a bank transfer, if you can't select an option in the transfer to box, I recommend clearing your browsing data as this could be the cause of the inability to select. These temporary files can affect any cloud-based software like QuickBooks and cause errors. Here are some steps to try to resolve the issue:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If the error still persists, i recommend reaching out to our support team outside of the Community. They'll be able to view this error with you in a secure setting in order to provide more troubleshooting steps and notify our engineers if necessary. Here are the ways to reach out to them:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook or Twitter.

If you have any other questions, feel free to reach out here.