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J
justin28
December 15, 2019
Question

I need to process payroll in the system for dates older than what the Pay Period is allowing. How do I go back to the beginning of the year and process?

  • December 15, 2019
  • 1 reply
  • 1 view
No text available

1 reply

J
JamesM
Level 5
December 16, 2019

Hi there, 

 

Thanks for taking the time to post in the Community. I'd be glad to share more info on entering prior payroll details for one of your staff members. 

 

The ability to enter prior payroll data in QBO is available if you haven't ran payroll. Based on your description, it seems like you've already ran your payroll which means the ability to enter your prior payroll data is unavailable on your end. The good thing is our Payroll Team will be happy to give you a hand with this. They'll be able to check your account and help enter prior payroll details on your behalf. 

 

You can contact our Payroll Team using this link here. Our agents are available Monday to Friday, 9 a.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m.

 

Let me know if you have questions. 

9
9130353017915686
April 14, 2022

I need to back date payroll.  I dont think i have ran the payroll

 

J
JamesM4
Level 6
April 14, 2022

Hi there. Thanks for chiming in on this thread. The program is designed to be an easy-to-use program and I'd like to help make sure you experience that benefit among many others. Based on the info you've shared above, I highly recommend contacting our support team for further assistance with backdating your payroll. One of our specialists will be able to assist you with a Pay Edits template so you can update your YTD info with ease. Here are our contact details: 

 

- Phone and Chat: Click 1-855-253-1536 to learn how to reach a phone and chat support.

- Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose to Get a callback (Note: Callback hours are the same as regular phone hours.)

- Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Feel free to keep me posted on how you make out. I'll be here in case you have other questions. Otherwise, I wish you a great rest of the day.

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