I want to leave your service for a more friendly efficient service but you want to keep charging my credit card

Hi c-sansomhouser,

Thanks for reaching out to us here. I'm sad to learn you're looking to leave QuickBooks. It's vital you're able to get the support you need so you don't get charged for an account you'd like to cancel. Transparency is one of our top priorities and I'll be glad to point you in the right direction with this. 

Is there a reason why you're unable to cancel the account on your end? For reference, here's an article that shows you how to Cancel your QuickBooks Online subscription. I also encourage you to contact our support team in case you're still having issues with canceling your account. Here are the contact details:

• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
• Social Media: Facebook, Twitter, in a private message.

A specialist will be happy to take a look at your account and make sure you're back on track with your work. Feel free to keep me posted on how you make out. I'll be one message in case you need anything.