I went to run payroll on Saturday and every time I click on the employees link I get the message 'Something went wrong'.

Hey there norky25,

Making sure payroll is completed on time is essential for ensuring employees get paid and helps with the accuracy of your books. I'm happy to help you with this to make sure you can take care of your pay runs and get to work for the week.

When these kinds of errors pop up, one of the easiest fixes is to do browser or app troubleshooting. For instance, here are some of the things you can try:

• Clear your browser or app's cache
• Try a different browser type
• Use a browser instead of the QuickBooks Online app for Windows or Mac
• Ensure you're meeting the system and browser requirements for QuickBooks Online
• Reset your Internet or try on a different computer

These kinds of steps may seem simple, but since QuickBooks Online is a Cloud software, it can run into trouble from time to time based on any one of the above items. Starting by troubleshooting those is ideal for ruling them out as the issue and these steps can often get you back to work pretty quickly. 

If you're still having trouble, that's when it's time to get in touch with QuickBooks support. You can use one of the following options to do so.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

We're to help!