Income taxes not being deducted on employee pay

Welcome to the QuickBooks Community, calrocha-forward!

Thanks for reaching out to us here. I'd be happy to point you in the right direction.

The first thing I suggestion doing would be to ensure the deductions are applied to your employees by reviewing the initial set up. Here's how:

1. Open "Payroll" from the left navigation menu and then select "Employees" 

2. Select the employee(s) and then click "Edit employee"

3. Open the section "Tax withholdings"

4. Scroll to the bottom and open "Tax exemptions" to see which taxes does [employee name] NOT pay?

5. Uncheck the appropriate boxes for the Canada Pension Plan (CPP), Employment Insurance (EI) and Federal Income Tax

6. Hit "Done" to save the changes

If the information you've reviewed is correct, I encourage you to reach out to the support team outside of the Community so we can work directly with you. You can reach them by following one of these methods:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

Feel free to reach back out if you have any other questions.