Employees & Payroll

I migrated from QBDT 2022 to QBO in mid November, and have never been able to complete the payroll setup. In employees page, there is a green setup button at the top right. When i click that, i get a spinning wheel for a bit, then an error that says- Sorry, we have encountered a problem!Something went wrong. Please try again. I have spent hours and hours with support, tried multiple browsers, multiple computers, incognito/ inprivate, etc. etc. Even a couple screenshares with no solutions.On December 8 I got this email- Dear Douglas Penner, Good news, the investigation QBOP: Setup Error "Sorry, we have encountered a problem! Something went wrong. Please Try Again." Payroll is Active and Paid. has been resolved for QuickBooks Online Payroll. If you are still experiencing this unexpected behavior, we would ask you to reach out to your online support team for further assistance.Thank you for being patient with us while we worked to resolve this issue for you!This i

I was about to start issuing our employees T4's for last year (2021) and am wondering what is going on the boxes 57 through 60 this year. Are the T4's working properly? When I click on Process T4's a message from QuickBooks pops up saying "We've updated QuickBooks calculated amount for boxes 57 through 60 in T4 forms". Is this an old message for last years T4's (2020)? The dates on the boxes don't seem to be correct as they are the same periods as 2020. I am really hoping to avoid the frustration of last years QB's T4 issues.

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I just did payroll and the next payroll date is showing the one I just did it for?

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My Quickbooks Premier Desktop has been doing some weird things lately. I updated the TD1 tables mid-January and it seems to have changed the amounts on some pay cheques that were issued and reconciled months ago. Additionally, all of the paycheques display XDR and Special Drawing Rights in the currency field. Help!

Is anyone else having problems with accessing their employee setup in Payroll Settings?  I get an error message each time I try to access that part of Quickbooks.  I've contacted them 6 TIMES over the past 3 weeks with no avail.  I was suppose to receive a call back from a supervisor and have heard nothing.  I'm currently doing some of my payroll manually, and they can't tell me when this will get fixed......

Hi there, I was recently employed by a company using quickbooks. I am wondering if there is an app that I can utilize to view my paystubs>?

Hello, I am trying to DELETE old pay types that I no longer use. There seems to be some confusion in responses to similar enquiries I've seen on this subject, so let me clarify:I do NOT want to "deselect them". These, in some cases, were temporary Pay Types that I created. So, now, I just want to delete them.Also, I seem to have hit a mysterious "max" of seven allowable user-created Pay Types (it won't allow me to create anymore Pay Types). See my attached screen shot. Please don't respond with instruction on how to Deselect Pay Types (eye roll). Why aren't Pay Types listed in the All Lists section? So weird and frustrating... am I missing something here?How can you allow users to create Pay Types, then give them no option to delete them?I look forward to a helpful response! Thanks.P.S. A couple more "bugs" I've discovered:1. When doing Payroll, if you select "Save for Later", it does ***NOT** save any changes you made to the Regular Hours field (grrrrrr).. 2. In We

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Is support really not doing the edits for the additional codes 57-60?

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Hello, I have an employee that wants to have RRSP deductions from their pay cheque (i.e not employer contributions). However, I cannot determine how to have QuickBooks actually put this money into the employees RRSP account. Do I have to do that manually each pay cheque by completing a bank transfer / e-transfer? For example:Employment Income: $2,500Taxes:                        $500RRSP Deduction:      $400 Net Direct Deposit amount: $1,600 In this case, the employee is only getting $1,600 deposited in to their bank account, and the employer is only remitting the $500 in taxes, and thus that $400 is not accounted for anywhere. Is there a way for Quickbooks to deposit this $400 into the employees RRSP account? Thanks!

I have added new employee in the quick books but cpp deductions not done. Could you please help me out with that

We gave our employees access to paychecks, but it shows hours for salaried employees and people are really upset. How can we either (1) remove hours for salaried employees or (2) revoke access.  Right now we are looking at cancelling quickbooks payroll and just moving payroll to a different vendor - but that's a huge pain and we'd rather stay with QB. FYI I'm an employment lawyer. Employers who show hourly rates for salaried employees are inviting lawsuits under the Fair Labor Standards Act overtime laws, especially in places like California.  

We want to use QuickBooks Time with QuickBooks Online for billing and time tracking but not for payroll (we are an accounting firm and all on salary). However, the timesheets won't pull through to QBO properly because it is not recognising that our QBO accounts are the same as our employee set up in payroll. I.e. we have duplicate names in QBO - one that relates to our QBO login, and one that relates to our employee set up in payroll. How do we fix this? Thank you.

System is showing 3 employees for payroll. I want make for 4 employees

I have already linked my bank account to quickbooks so that my employees can be paid by direct deposit, but now I would like to automate the process where CRA receives the deductions that I've withheld from employees that must be remitted. Can quickbooks online do this, and if it can't, I am very confused about the various quickbooks products. Is there a different product I should have purchased?

I'm looking for assistance on how to get QBO to record the payment of vacation pay as a debit to the liability account. This particular employee is setup correctly as far as I can tell. They have hours and a dollar amount for vacation noted at the bottom of their previous paystub. (we posted an adjustment prior to recording the last two paychecks to setup the correct balance.)  The vacation payout was recorded, but it debited wage expense instead of vacation payable.  Other staff are sitting with negative hours and vacation payable amounts, so I'm not sure if they all need to be updated for QBO to work properly?

3 T4 slips were submitted to CRA, 1 has error. Looking to see how to create an Internet transfer file for just the 1 T4 plus summary

I need to report WSIB compensation on Employees T4 slip as emplyer advance in box 77

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in this case YTD for each employee is more than their real pay. i pay to my employees every 2 weeks and now ( at the end of the January) in pay cheque they have 3 payment while they just have 2 pay

I never had this issue before but started having it with multiple clients.

i have been using quickbooks for years but recently hired an employee and want to use the payroll feature. although quickbooks is offering a 30 day free trial the feature does not even work!  You cant activate it.  it has been a know technical issue for a week but this is very unprofessional.  it seems this is a basic feature of the platform and it is not available,  so how i guess i will pay my employee cash until quickbooks gets their act together very disappointing