my account is on hold

Our team has sent you an email regarding the hold on your funds, which outlines the exact steps needed to resolve the issue. Please review the email and follow those instructions as soon as possible. If you cannot find it, be sure to check your spam or junk folders.

However, if you're unable to locate the email or if the issue persists, I recommend contacting our Intuit experts. They have the tools to securely help you with your held account and provide further information about this situation.

For more details about handling on-hold payroll services, please check this link: Resolve a non-sufficient fund (NSF) hold on your payroll service. (Even though this article focuses on the U.S., you can absolutely still use it as a helpful guide for your region)

Please come back to this post if you have additional questions.