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November 1, 2019
Question

Not limited to Payroll: I've been using QBO for several years. Recently started on a new file and the '+' key is behaving as Enter. How do I stop this?

  • November 1, 2019
  • 1 reply
  • 0 views
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1 reply

AddieC
Level 5
November 1, 2019

Hi there, 


I'm so glad to hear you've been a QuickBooks Online user for many years. It's great that you're loving the product and all the awesome features it has to offer.

 

Using keyboard commands can be a really handy way to speed up your workflow. QuickBooks Online has a few keyboard shortcuts that help you navigate through your account.

 

 

The plus (+) button isn't one of our listed shortcuts, so perhaps this is a setting that's installed on your computer. I'd suggest getting in touch with an IT specialist to have them walk you through steps to disable keyboard shortcuts like this from happening.

 

If you have any other questions, just let me know.

 

Have a great day!