Thanks for taking the time to connect with us here in the Community. It's essential you're able to get the support you need so you can continue to focus on your business with peace of mind.
Based on the details you've shared above, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will be able to share your screen and have a visual reference of what you're seeing on your end. Here are our contact details:
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.