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Wolfe Honey
July 15, 2025
Question

QB desktop Premier

  • July 15, 2025
  • 1 reply
  • 1 view

I'm trying to setup emailing the paystubs to my employees instead of printing paper copies for more confidentiality. I've read and followed instructions on how to do it - but for some reason, it is emailing from an old email, not the current HR email. It also doesn't send the email right away, sometimes it will email the pay stubs 3 or 4 days later to random employes, and not everyone... Not helpful. How do I update the sending email address and make sure it sends out to all employees exactly on pay day? Any suggestions?

1 reply

E
Ethel_AQuickBooks Team
QuickBooks Team
July 15, 2025

We can start by ensuring that all special characters are removed from the names listed in the employees' profiles so that we can send pay stubs to everyone, @Wolfe Honey.

 

Also, you can change the email address to the current HR email by following the steps below:

 

  1. Go to the Edit menu and select Preferences.
  2. Choose the Send Forms menu, then the My Preferences tab.
  3. In the Send email using section, select one of the options:
    • If you use Gmail, Yahoo, or similar email services, select Web Mail.
    • If you use Microsoft Outlook, select Outlook. If you don't see the Outlook option, here's how to set it up.
    • To use the QuickBooks email service, select QuickBooks Email. If you haven't set it up yet, follow these steps to configure your email service.
  4. Click OK.

 

If there is a delay in emailing pay stubs, you may consider switching to a different email provider, as the sending time is dependent on the provider's performance.

 

You can also turn off the anti-virus, as some of them are capable of blocking inbound or outbound email.

 

Let me know if you have questions about managing pay stubs in QuickBooks Desktop by commenting below.

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