Social insurance not working

Hi there, 

Welcome back to the Community. It's vital you're able to enter the Social Insurance number with ease using QuickBooks. Rest assured, I'll be glad to assist so you're on the right path with achieving your QuickBooks goals. 

Based on the details you've shared above, I suspect this may be a browser-related issue that's causing the display error you're experiencing. Clearing cache and cookies helps with fixing most browser issues and I recommend doing this to help correct the employee's paycheque. You can do this by following the steps in this article: Clear Cache and Cookies.

Give this a try and let me know what happens. I'll be here in case you have other questions.