Some of my employees are getting a 'Looks like we're having trouble syncing" message on their Workforce app. I'm not able to see their hours on my end. What is going on?

Hello there, Aarsenault.

Syncing issues with the Workforce App can happen for several reasons. A common cause is employees clocking in on multiple devices. To avoid this, they should use only one device to clock in and out.

If your employees are using Android devices, the issue may be due to the Restrict background data setting being turned on. For iOS users, ensure that Background App Refresh is enabled, as this can also lead to syncing problems.

To troubleshoot the syncing issue, follow the steps below:

1. Verify the device settings to make sure everything is correct.
2. Force a sync in the app by going to More>Settings > Help & Support > Sync Data.
3. Ensure the Workforce app is up to date to the latest version.

If the error still happens after troubleshooting, I recommend contacting the QuickBooks Workforce Live Support Team. They will securely check the issue and identify the cause. For more details, please refer to this article: Get help with QuickBooks products and services.

Please feel welcome to send a reply if there are any additional questions.