When entering an a expence under product/service my drop down list seams to have disappeared its asking me to create new. what am i doing wrong

Hi there, 

Glad to have you join the QuickBooks Community. It's vital you're able to access the drop-down list so you can manage your transactions with ease. Rest assured, I'll be happy to point you in the right direction. 

To get started, I suspect you may be experiencing browser-related issues that cause certain functions to cease such as the experience you've described. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. 

Feel free to let me know what happens. I'll be here in case you have other questions.