When preparing t4 for employees the social insurance number is blocked out how can i fix this

Hey there, fentonpaving.

Thanks for joining the Community for support. I'd be happy to guide you in the right direction. 

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser. This usually resolves browsing data issues. 

If you're still unable to enter the SIN, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

Feel free to reach back out if you have any other questions.