Why can i not delete or add employees? I have an employee list that years old, and it won't let me delete old or add my current employees

Hi @roma28 ,

A workaround you could edit the old one and change to the new one. Here the article about edit employee in QBO.

Glad to assist you.

Hello again roma28,

Being able to modify your employee list as needed is important, so I want to ensure that you're able to add, edit, and make employees inactive as needed in QuickBooks Online. From what you describe, it sounds like the program is either giving you error messages or the buttons aren't working. I'll get you started with some troubleshooting.

When it comes to this kind of situation, know exactly what's preventing you from completing your task at hand, in this case, managing employees, is a key part of finding a resolution for the problem. I've got some initial troubleshooting for you to go through to ensure that what you're running into isn't caused by a cache or Internet issue as these can affect the cloud.

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If that doesn't do the trick, I recommend contacting QuickBooks Online support for further troubleshooting and guidance. The agent will be able to work with you one-on-one to learn what's happening and how to go about resolving this. Here's how to get in touch.

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Wishing you the best!