Why can't I access Run Payroll?

Hi there, @hansonfarmsltd,

I can provide the steps to rectify the problem you're getting when trying to run payroll in QuickBooks Online Canada.

I checked to see if there are any reported cases similar to yours, but I found none. Let's perform some browser troubleshooting steps and get the software working again. First, access your QuickBooks Online account through a private browser. Check out these keyboard shortcuts based on the browser you're using:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, clear your browser's cache to clear your browsing history. Once your browsing data stores up, it can cause performance issues in the web pages.

Please let me know how the troubleshooting steps goes. I want to ensure you're back on track and I'm here if you need further assistance. Have a nice day!