Welcome to Community! QuickBooks Online Payroll is a dynamic way to pay your staff with peace of mind. I can understand the concern when the employees haven't received their funds with direct deposit. I'd be happy to point you in the right direction so you're on the right track with your work!
Based on the information you've provided, I encourage you to contact us at your earliest convenience, so we can work with you outside of Community and look further into this from our end.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
If any other questions come to mind, please feel free to reach back out. We'd be glad to help!
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.