Why does an employees payroll auto deposit keep getting rejected?

Thanks for reaching out to us regarding this payroll processing concern, @kwalker-streamfi.

I want to make sure you're able to get the help you need for this specific problem. Usually an employee's payroll gets rejected if the account or routing number is entered incorrectly. It happens when there are changes made to the employees bank information.

In your case, if you have the correct details and the payroll keeps being rejected, we need to have you contact or Payroll Support. This way, they can check what's causing the problem by running through your account logs. 

Our team are available from Mon-Fri 8 AM - 9 PM ET and Sat 9 AM - 6 PM ET. Here's how to contact us:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Enter your query in Type something field.
4. Select Contact Us.
5. Enter your concern, then select Continue.
6. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

You can also contact us through our chat link. Use this QuickBooks Payroll link.

Please visit us anytime if you have other payroll concerns. I'll be more than happy to walk you through the processes in the program.