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WillTheAccountant1
August 2, 2025
Question

Why is my account ineligible for auto payroll?

  • August 2, 2025
  • 1 reply
  • 4 views

I'm seeing a message stating "To make your employees eligible for Auto Payroll, make sure employee setup is complete and your employees are salaried or have default hours." Auto payroll was working for me until the FINTRAC requests, which I believe I have submitted everything for, however for the past couple of weeks I have been unable to resume auto payroll and aside from the message above have not been able to identify any issues.

1 reply

J
JoelESQuickBooks Team
QuickBooks Team
August 2, 2025

We need to verify the reasons behind Auto Payroll not resuming, WillTheAccountant1.

 

This error is related to the employee setup, such as salary details or default hours. However, if everything has been verified and set up correctly, it’s worth checking your FINTRAC status. After submission, you may receive an additional email requesting further verification of the provided information or an email confirming compliance.

 

To learn more about managing Auto Payroll issues, please consult this article: Set up and manage your Auto Payroll.

 

Let us know if you need more help with your Auto Payroll queries. 

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