Being able to run payroll is essential to ensure that your employees get paid. QuickBooks Online payroll is a powerful program that gives you the ability to pay your employees and track your remittances. I'd be glad to provide you with some information regarding the payroll employee charge.
The $3/employee/month is only charged for the employees who were paid during that month. This fee does not apply to terminated employees and employees without pay for that month period.
If you're getting charged for employees that you haven't run payroll, I encourage you to contact our customer support team as they can have a closer look at how to resolve this. Here are some options available to reach out to our customer support team.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media:Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET
Feel free to reach out if you have any questions, I'll be happy to help.
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