The find/match or add feature has disappeared from one of our bank accounts

Hi samantha12-

If you're able, try the steps listed below and if you're still not seeing the option to find/match/add I would recommend giving us a call for further troubleshooting and so that our agents will be able to screen share with you to determine the root cause.

1. Clear your cookies and cache
   • The process can vary, but you can refer to instructions found here broken down by browser. 
2. Log Out/Log In > Attempt to find/match/add
3. Try updating your bank feeds by selecting Update button on the Banking tab

If after these steps you are finding that the find/match/add is still not appearing, reach out to our support team to take a deeper look at your account to provide a solution.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

Please check this article for our support hours: Get help with QuickBooks products and services.

Let me know if any of the provided options refreshes your banking tab to include find/match/add.

-Christine