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November 15, 2023
Question

When I am selecting reconciliation transactions the system is very slow to register

  • November 15, 2023
  • 1 reply
  • 3 views
When I am selecting reconciliation transactions it takes a second or two for the radio button to register. All other aspects of QB are working fine with immediate response on all features. I have tried clearing cache, search history, unused files and just about everything else to clean up my computer but to no avail. is anyone else having a similar problems

1 reply

QuickBooks Team
November 15, 2023

Hi kevclark52,

 

Thanks for posting in the Community!

 

We have an ongoing investigation when processing a reconciliation wherein selecting each transaction will reload the page. I would suggest to please contact our Customer Support Team to add your account to the affected list. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

 

Here's how:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Feel free to post again if you have any other questions, we're here to help. Have a nice day!