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BCW_christine
April 28, 2022

Copy emails

  • April 28, 2022
  • 1 reply
  • 2 views

Sending customer statements I am no longer being cc'd into my mailbox.  I have no idea if our customers are receiving the statement.  This started end of March 2022.  All the settings are accurate in 'accounts & settings'.  Anyone having the same issue?

1 reply

G
GeorgiaC
Level 13
April 29, 2022

Hi BCW_christine, thanks for your post - we're not aware of any issues with this, have you checked any junk/spam folders to see if the emails are being delivered to here? Mail providers may flag repetitive emails and begin to automatically mark these as spam. 

B
BCW_christineAuthor
April 29, 2022

Hi Georgia,

I spent time on the phone with your customer services yesterday who promised me a call back from a supervisor and, of course, I never rec' a call.  This has been an issue since last week of March 2022 and I was told by QB yesterday this is a known fault and your engineers are working to fix but have no idea when it will be fixed.  Can you investigate further and let me know please

B
BCW_christineAuthor
May 4, 2022

Hi Georgie

can someone please get back to me on this.

Thank you, Christine

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