I am the accountant and my email address has changed. I have updated it on my practise. My client has sent me an invite but I cannot finalise the acceptance

Hi SCTFS,

Hope you're having a great day! Let's check to see why you can't finalize acceptance of being an accountant user. I'm curious though which section or page do you get stuck in? Is there an error message or prompt? Is your client using the ZA version of QuickBooks Online?

Normally, when you change the email address of your Intuit account, all your subscriptions will be associated with that email. Therefore, it can be used to receive an invite to access a client's account. By the way, let's double-check the email address of your account.

1. Sign in to your QuickBooks Online Accountant company.
2. Click the initial of your name in the top-right section.
3. Choose Manage Intuit Account.
4. Select Sign in & Security.
5. Check the Email address and your User ID.

You can ask your client to cancel and resend the invitation, so you will get a fresh link. Then, accept it and sign in using the User ID on your profile. You should be able to add it to your QBOA ZA company.

If you're still stuck, try copying the invitation link in a private browser, and then accept the invite. This step prevents your browser from saving your browsing history to its cache. The cache triggers random browser issues when it's full.

If you can successful accept the invitation, you can go back to your regular browser and clear the cache. If it's the same thing, try other browsers. But if nothing really works, please contact our Support team to check this further using their tools.

Please know that we're always available, so you can ask questions anytime in the Community. Just let me know if you need further assistance.