You'll have to make sure that your CBA accounts are already in Direct Feeds to continue downloading your bank transactions in your QuickBooks Online account.
However, if you're CBA account already connected to Direct Feeds, you can contact our QuickBooks Support to check your QuickBooks Online account. Please follow these steps on how:
Click on the Help (?) icon.
Select Assistant and enter Contact support in the chat field, and then click the Send icon.
You'll be asked about your concern, and you'll need to enter and send it.
If you can't see any related topics to your issue on what they shared, select No, get me a human.