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June 7, 2021
Question

QB imported a transaction incorrectly. It should read "United Cairns" from the bank statement but in QB it says "United Airlines" which is wrong!

  • June 7, 2021
  • 1 reply
  • 2 views
No text available

1 reply

QuickBooks Team
June 8, 2021

Hi userinfo93,

 

For bank feed with incorrect descriptions, we may need to check two things on it.

 

First, select the transaction on the For Review tab and see if any details matches with the description as shown on your bank statement. Lastly, make sure that Show bank details is enabled by clicking on the small gear icon above the Action column. 
 

If there's no details on the bank feed that matches with the bank statement, it would be best to contact our Support team so we can create a ticket and investigate further. Here's how to reach out:

 

    1. In your QuickBooks Online, click the Help menu in the upper-right corner.
    2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
    3. Choose how you would like to connect with them: either via Callback or Chat.

     

    Please check this article for our support hours: Get help with QuickBooks products and services.

Feel free to reply on this thread if you have any other questions on your bank feed description.