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April 13, 2026
Question

Can Intuit review my Certification Section 4 exam after failing 3 times at 70%, due to a multi-select interface bug, outdated training videos, and missing exam content?

  • April 13, 2026
  • 1 reply
  • 5 views
I have attempted the QuickBooks Online Certificatio Section 4 exam three times, scoring 70% on each attempt despite thorough preparation. I want to flag several issues that I believe are affecting my score unfairly. 1. Interface bug: One question instructed me to "choose all that apply" but the interface only allowed a single answer to be selected. I selected "All of the above" but cannot confirm this was scored correctly. 2. Misleading feedback: The post-exam feedback directs me to review supplier and expense topics, but the exam questions are focused on customer and sales workflows. This mismatch makes it impossible to identify what to study. 3. Misplaced training content: Training videos are placed in the wrong sections, meaning key material is easy to miss even when studying methodically. 4. Gaps in training coverage: Several exam questions cover topics not addressed anywhere in the training videos. 5. Outdated training videos: The videos show an older QBO interface. For navigation-based exam questions it is unclear whether answers should follow the old or current interface, which can directly cost marks. Could Intuit please review my exam attempt and clarify how these issues are being addressed for all candidates?

1 reply

QuickBooks Team
April 13, 2026

Hello there, Shahnawaz. Your detailed breakdown of what you’re running into is valued. Given your situation, I recommend contacting our Accountant certification team directly, as they are well-equipped to analyze such concerns.

 

To reach them via your QuickBooks account, go to the Help menu > enter Accountant live support in the Search questions, keywords, or topics field > Click on Contact Us > choose either the Chat or Callback option.

 

You can also check this article to ensure you reach them during their operating hours: How and when can I contact QuickBooks Online Accountant support?

 

When you speak with them, I recommend sharing the exact details you’ve written here. You can also request that they log a formal feedback ticket to have your specific exam attempt reviewed for scoring errors due to the interface glitch.

 

I’m rooting for you to get that badge soon! Let me know if you need anything else.