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J
JC123451
February 23, 2023
Question

Can't open an account - Philippines number +639xxxxxxxxx

  • February 23, 2023
  • 2 replies
  • 94 views

I've received an invite on someone's QBO but I can't proceed on creating an account since it won't accept my number. I'm from the Philippines. Thanks

    2 replies

    S
    SarahannC
    Level 9
    February 23, 2023

    Welcome to QuickBooks Community, JC123451.

     

    There are ways to open a QuickBooks Online account from the invite sent by someone.

     

    To address your concern properly, may I ask if you got an error? If yes, please let me know the exact error message. You can also include a screenshot. Just make sure to cover all the important details. Are they inviting you as an accountant?

    When accepting an invite, we need to enter a phone number to create a new account. The phone number is only for security and verification purposes. Make sure to select the Philippine flag under the Mobile number field.

     

    If the same thing happens, open the invite link using the private browser. You can refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.

     

    •  For Google Chrome browser: Ctrl + Shift + N
    • For Mozilla Firefox browser: Ctrl + Shift + P
    • For Safari browser: Command + Shift + N

     

    Also, you can use another supported browser if you get the same result. Another thing we can do is sign up for a new QuickBooks account first. Then, ask them to re-invite you using the email you used for your QuickBooks account.

     

    Feel free to check these resources for additional insights:

     

     

    You can always go back here and post your concerns, especially accepting invites ang managing users in QuickBooks. I'd be glad to help you. Take care.

    J
    JC123451Author
    February 23, 2023

    Tried doing that but it still won't accept. The person gave me access through quickbooks online accountant but I can't proceed as there's no option, like the one you've sent, to change country. See snip attached.

    D
    DebSheenD
    Level 5
    February 23, 2023

    Hello there, @JC123451.

     

    I appreciate for adding a screenshot about your concern. Allow me to chime in to help you sort this out.

     

    When accepting an invite as an accountant you'll need to use the same credentials as your client especially the region and phone number, you can ask them for a phone number and two-step authentication to access the account. 

     

    Once logged in, you have the choice to change the phone number to your intuit account. This way, you can easily open the account using your phone number and credentials.

     

    Whenever you're ready, here's how to log into the account manager while using QBO:
     

    1. Sign in to QuickBooks Online.
    2. Go to your Profile icon next to the Gear icon.
    3. Select Manage your Intuit Account. This opens the Intuit Account Manager. 
    4. Go to the Sign-in & security menu.
    5. Select the Phone section. 
    6. Click the Change link beside your old phone number. 
    7. Make your changes. Follow the on-screen instructions to complete the process
    8. When you're done, select Save.

     

    To sign in to the account manager directly, visit the Intuit Account Manager Sign-in page using your QuickBooks sign-in info. Then, follow the last five steps above to complete the process.

     

    For additional reference in adding your accountant to your QBO account, check this article for details: Invite or remove an accountant.

     

    Also, I encourage checking this article to learn some best practices for managing your users: Add, delete, or change user access.

     

    Stay in touch with us if you need further assistance. We're always around to assist you anytime. Have a great day!

    G
    gary133
    December 8, 2025

    how can i put my number

    J
    JamaicaAQuickBooks Team
    QuickBooks Team
    December 8, 2025

    Hi, gary133.

     

    I can guide you through the process of entering your number during the setup.

     

    When clicking the invite link from the email your client sent, you'll need to change the default flag that indicates the country calling code. If you're in the Philippines, switch the flag accordingly so the correct number prefixes specific to your region show. Not to worry, formats such as +639xxxxxxxxx or 09xxxxxxxxx are acceptable.

    Since you're opening a link in a browser window, ensure your browser is up-to-date or consider using an incognito mode to check if this is a temporary browser problem. Alternatively, you can utilize other supported browsers. Afterwards, enter the verification code sent to your number. If it fails, select Use different number and reenter the number.


    Check out this article to learn more: What to do if you can't accept client invites in QuickBooks Online Accountant.

    Let me know if you have follow-up concerns. We'll be here to assist you.

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