I was able to access the certification training earlier today, but now it won’t load and the content no longer appears. Could you please help me resolve this issue?

A quick basic troubleshooting steps could help you fix the issue with your QuickBooks certification training, @Gracemay.

To begin, try accessing the certification training through a different browser to see if the problem is specific to the one you originally used.

Next, ensure that your web browser isn't set to block pop-ups, as this could be preventing your training courses and exams from loading.

You can temporarily disable the pop-up blocker to check if this resolves the issue. Here are the steps based on your web browser:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

Then, let's Add the ProAdvisor training webpage as a trusted site. If this tab does not load, it may be because the connection to our webpage is being blocked.

Add the ProAdvisor Training website (https://*.intuittrainingplatform.com) as a trusted site using the following steps based on your browser:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

Lastly, it might help to clear your web browser's cookies and cache. For detailed instructions, please refer to this guide: Temporary internet files and your web browser’s cache.

To help you navigate through QBO training and certification, I have attached an article that offers a detailed guide. This resource addresses many frequently asked questions and can be very useful: Frequently Asked Questions about ProAdvisor training and certification (This article may be for the U.S. region, but you can still serve this as your guide).

Feel free to use the Reply button below if you have further concerns about the training certification for QuickBooks.