Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
S
Seawolf1457
July 27, 2023
Question

Update VEF Currency

  • July 27, 2023
  • 1 reply
  • 3 views

Hi Community, 

With the acknowledge that is possible to get currencies update manually, I need to know if someone get automatically updated Venezuelan Bolivar currency. 

1 reply

C
ChristieAnn 11
Level 9
July 27, 2023

Thank you for visiting the QuickBooks Community, Seawolf1457. Please know that we aim to deliver customer satisfaction at all times and we fix an issue as soon as possible. With this, may I ask for additional information on what you are referring to get automatically updated Venezuelan Bolivar currency? I appreciate any extra details so I can provide accurate information.

 

Don't hesitate to click the Reply button below and add extra details about your concern, Seawolf1457. I'm always around to help. Have a great day!

S
Seawolf1457Author
July 27, 2023

Hi ChristieAnn, 

That I mean is when you activate multicurrency and you add new currency, the option for Venezuelan Currency available is VEF (Venezuelan Bolivar Fuerte) and when you selected it the system said that the update rates isn´t available anda the only way that you have is manually. The VEF was the last currency used, rigth now is used VES, maybe your fx provider IHS changed locally, but you didn´t in QBO. It´s is important for local customer to get automatic rates for this. Here is the Venezuela Central Bank web, were you can take the rates each day. They have API for this. 

DivinaMercy_N
DivinaMercy_NModerator
Moderator
July 27, 2023

Hello there, @Seawolf1457. I'll share some information about the VES currency in QuickBooks Online (QBO).

 

Currently, the VES (Venezuelan Bolibar) currency is not yet supported by QBO. You can read this article to check those currencies supported by the program: List of supported currencies.

 

Also, since you're unable to see the rates for the VEF (Venezuelan Bolivar Fuerte) currency we can perform some troubleshooting steps to determine if this is a browser-related issue. We can start with running your account via incognito mode since this does not store cache files that might cause odd behaviors when running web base programs. Below are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

 

Once signed in, go to the Currencies page and check if you can now see the rates for VEF. If you're able to see it, let's go back to your regular browser and clear the cache to eliminate piled-up files that might cause the issue. However, if the same thing happens, you can manually add the currency exchange rates for VEF. Here's how:

 

  1. Click the Gear icon and choose All lists.
  2. Next, select Currencies.
  3. From there, look for the VEF currency and click the Edit currency exchange option.
  4. Choose Your rate and input the correct rate.
  5. Once done, select Save. 

 

For reference, check out this link: Enter and use your own exchange rates.

 

Additionally, I'll include this helpful resource that you can use as a guide in case you need to adjust your home currency: Enter home currency adjustments for your foreign balances.

 

I'll be always here ready to lend a hand if you have other concerns about managing your currencies in QuickBooks. Have a great day ahead, and stay safe. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement