Why can't I access the Proadvisor Certification program? I'm from the Philippines.

Congratulations on setting up your account, Bruce.

To begin with, I recommend using a different browser when accessing the ProAdvisor Certification program, as your current browser may not be fully compatible with our training systems. Also, you can check our system requirements to ensure compatibility.

If your browser is blocking pop-ups, this could prevent you from accessing the training courses and exams. You might receive a notification or alert in your browser, so you’ll have to enable pop-ups so the course or exam can begin.

You can temporarily disable the pop-up blocker to see if that resolves the issue. Below are links to guides for turning off pop-up blockers in different browsers:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari (select your region)

For Solutions 3, 4, and 5, please refer to this article: Fix issues when starting Accountant and certification training.

We’re always here to help you if you have any other concerns.