Signing into my account

No, this message is not related to the 90-day password reset, which forces a password change. Instead, the 7-day loop is triggered by the "Keep user logged in" company preference.

QuickBooks allows the Admin to choose how many days a user stays signed in without entering a password. Because you are prompted every week, your file is currently set to a 7-day threshold. Once that expires, the session token lapses, and the spinning blue dots mean QuickBooks is stuck trying to re-authenticate and complete that handshake.

To resolve this and reduce how often you are logged out, sign in as the Admin user and choose how long users can stay signed in.

1. Go to Edit and then select Preferences.
2. Select General and then Company Preferences.
3. In Mange login settings, select Keep user logged in for:
4. Change the dropdown selection from 7 days to 90 days and select OK.

For more information, visit this article: Stay signed in to QuickBooks Desktop.

Please reply below if you have any questions or need further help.