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J
johan6
February 19, 2021
Question

I can't connect with Nedbank

  • February 19, 2021
  • 2 replies
  • 2 views
No text available

2 replies

C
Catherine_B
Level 9
February 19, 2021

Let's get your banked linked to QuickBooks, johan6.

 

Did you receive any error when trying to connect your bank? We can try connecting your bank through a private browser to avoid internet files that might be causing unexpected behavior within the system. You can use these keyboard shortcuts to open one: 

 

Then, follow these steps in connecting your bank:

 

  1. Go to the Transactions or Banking menu and select Banking.
  2. At the upper-right, click Link account.
  3. I'd suggest using the bank's URL when trying to search for it.
  4. Click the bank and then follow the onscreen instructions. 

For more details, feel free to use this link on how to link bank accounts in QuickBooks Online. If you're able to link your account without any prompts or error, you can switch back to the main browser and clear the cache. You'll want to also alternatively use other supported browsers to link your account and manage your bank feeds. 

 

I'll be attaching articles that will give you more information about banking:

 

Keep me posted on how this works. I'd be glad to help you through it. Take care!

J
johan6Author
February 19, 2021

Thanks for your assistance, I keep getting this reply:

 

Looks like the connection to Nedbank isn’t available right now.

Try again in a few hours. (102)

 

Kind regards

Johan

 

AlexV
AlexV
Level 10
February 19, 2021

Hi johan6!

 

Let me explain why you encountered this error.

 

The error code 102 means that the bank is having a system issue that causes the connection between the bank and QuickBooks Online has been stopped. You'll want to reach out to Nedbank and see when it'll be resolved. Then, manually update your bank connection.

  1. Go to the Banking or Transactions menu.
  2. Select Update.

 

If this error continues in more than 48 hours, reach out to our Support Team for further assistance.

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "Nedbank".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

Once everything looks good, here's how to categorise and match online bank transactions in QuickBooks Online.

 

Reply again if you need anything else. Take care!

J
johan6Author
April 12, 2021

This problem is back since last week Thursday.

Nedbank problem

AlexV
AlexV
Level 10
April 12, 2021

Good day, johan6.

 

I'm joining this thread and share some details about these banking errors.

 

As mentioned, error 102 has something to do with the bank's end. Any bank system issue will result in connection errors. Please check with your bank to verify.

 

For error 101, there are things we need to check. Aside from making sure you're able to login to your bank's website, check if your account is active. In addition, this error is also because of some verification that you need to confirm with the bank.

 

Error 103 means that the user ID or password entered is incorrect for the bank account. Check this link on how to fix it: Error 103.

 

In addition, it'd be best to reach out to our Support Team. They'll be able to conduct further investigation to know exactly what's causing these errors.

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "Nedbank".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose Start a chat.

 

I've added this link you can check: What to do if you get a bank error or can't download transactions in QuickBooks Online. This will show you the steps to fix different banking errors.

 

You can reply to this thread again if you have additional questions. The Community is always here to help.

J
JackT
March 22, 2022

Anyone else having issues with QB and Nedbank again??????

 

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