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P
Plains
November 25, 2024
Question

After latest update can't save to any of my mapped drives

  • November 25, 2024
  • 2 replies
  • 11 views

After installing update v 33 for Desktop 2023 we can no longer access our mapped drives - which is where we backup our company file.  QB in it's infinite wisdome has apparently deemed it only appropriate to back a file up to the machine on which it lives.  So annoying.  The online upload has never worked.  And this was after trying to do the update and have it hang at writing registry values.  Dis a bit of research and discovered that it is a known issue (but Intuit doesn't let you know there will be an issue, you have discover it yourself and search out the answer yourself).  

2 replies

MsNorthPND1881
MsNorthPND1881QuickBooks Team
QuickBooks Team
November 25, 2024

I value the efforts you've made to address your issues in QuickBooks Desktop (QBDT), Plains. I'm here to assist you with your concerns.

 

To address your concerns, I recommend checking the latest version of our QBDT Tool Hub, which can resolve your issues, including network problems. Here’s how:

 

  1. Close QuickBooks.
  2. Open the QuickBooks Tool Hub app.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Then follow the on-screen steps to install and agree to the terms and conditions.

 

You can check this article for more details to get different QuickBooks Desktop tools to help fix problems and errors: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Additionally, you can explore these articles to assist you in resolving any performance problems you may encounter while using QBDT:

 

 

If you're trying to access the file through the network, refer to this article: Company file is missing or cannot be found. Follow the steps provided to find the file.

 

If you need more help with mapping your drives in QBDT, feel free to leave a comment below. I'm here to assist you. Take care and enjoy your day!

A
arlinghaus
April 23, 2025

It seems that running QuickBooks "As Administrator" disables mapped drive access. Also, it disabled all drag-and-drop of attachments.

 

Do not Run "As Administrator".

    M
    mhn8339
    February 28, 2025

    Sorry if you fixed this already and I'm repeating information.

     

    I've ran into this a few times. I usually wind up making a registry change. Windows has something called "Linked Connections" - ocassionally this needs to be enabled to see mapped drives in some software like Quickbooks.

     

    As with anything, if you choose to adjust the registry, make sure you run a backup and use caution to not change something accidentally. Microsoft has an article called "Mapped drives are not available from an elevated prompt when UAC is configured to Prompt for credentials". Method 2 is the change that I've used but that's not to say the Method 1 will not work. Microsoft says it applies to Win7 and Win Server 2012, but I've definitely run into it with Win10 and Win 11.

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