Level 7

Question

Can't connect to Chase. Error 590. Can't get anyone at Qbooks to tell me when this will be fixed. How can customers be treated so poorly?

Forum|Forum|7 years ago
January 24, 2019
3 replies
14 views

No text available

QuickBooks Online

J

JonpriL

Level 9

Hi @lindak1119,

For now, please consider updating your bank connection by clicking on the Update button.

If you haven't yet, I recommend contacting our Customer Care Team and provide this investigation ID: INV-21930. This way, you'll be added to the list of affected users and be notified through your email once an update is up on 1/28/2019 5:00 PM PST.

Thank you for your patience as we work for a fix.

C

cchaves13

I am having the same issues and can not seem to get any answers for my bank account not connecting. I am having to connect everyday to the each one of my accounts and I have 10 accounts that I have to fix connections to each day. The credit card transactions will not ever connect, only the checking.

Angelyn_T

Moderator

Hello there, @cchaves13.

I'd be glad to join the thread and help share additional information about the Error 590 when connecting Chase bank/credit card account to QuickBooks Online (QBO).

I've checked and verified that we've received a new investigation reported by other users experiencing the same error when connecting Chase account to QBO. As of now, our banking team is currently working and investigating for an immediate resolution.

To receive resolution updates and be added to the list of affected users, I recommend contacting our QuickBooks Online Support Team. For the support's contact information, you may check it here: Contact the QuickBooks Online Customer Support team.

On the other hand, you may visit our QuickBooks blog to stay updated with the QuickBooks current news and updates.

Also, for your future reference about bank feeds direct connect, you may check this article: Bank Feeds Direct Connect FAQ.

Please stay in touch if you have any other QuickBooks or banking questions, I'll be always here to help you. Have a great day ahead!

I

isladesign

I MIGHT have found a fix for this issue. I have been plagued by this error for months.

Here's what worked for me:

1. On the Banking page, click on the box of the account that is not connecting

2. Click on the pencil icon

3. Click "Edit Account Info"

4. Check the box that says "Disconnect this account on save"

Note: ***WARNING*** I do not know if you will lose your history of "reviewed" transactions if you disconnect. In my case, I had not reviewed or matched transactions for several months, so it did not matter to me

5. Click "Save and Close"

6. On the left menu, click "Accounting > Chart of Accounts"

7. Find the account you want to reconnect, on the right side, next to "view register", click on the little drop-down arrow. Click "reconnect bank"

8. Follow the prompts to sign in to your account

9. Select the name of the bank account, and then there will be an empty box next to it with drop down

10. From the drop down, select the quickbooks account to re-connect

11. Select the date from which to download transactions

12. It should work for a minute or two connecting & downloading

13. Presto! hopefully your account will be reconnected

Rose-A

Level 10

Thanks for looping in, isladesign.

I'd like to provide some updates and information regarding banking error 590.

It's good to know that you've found a workaround to connect your account with QuickBooks Online. The information you posted will definitely help other customers who may have the same issue.

Disconnecting the bank account is helpful if QuickBooks Online won't reconnect even after clicking Update several times. However, disconnecting the account will remove all the transaction on your reviewed tab. I'd suggest adding those transactions in QuickBooks before disconnecting your Chase account.

For now, the most recent update that I have is that our online banking team is working with Chase to determine why you're not getting this error.

In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our QuickBooks Online Support As soon as an update is received, I will be happy to update this thread and let every know so that you can get back to business.

Sign in to your QuickBooks Online Company.
Click (?) Help at the upper right corner.
Select Contact US on the pop-up.
Enter a brief description of your concern then hit Continue.
Click Get a callback.
Enter your contact information.
Select Call me.

You might want to read these articles to learn more about online banking:

I've got your back if you need more help with connecting your account in QuickBooks. Have a good one.

C

Capitallink1536

Please help

Morgan_B

QuickBooks Team

Hi there, Capitallink1536.

Thanks for following up on this thread.

Just to make sure I'm on the same page, are you having trouble connecting to your Chase bank account in QuickBooks Online? If you don't mind, please send me a few more details about the issue you've ran into and I'd be glad to help.

I'll keep an eye out for your reply.

S

skipwith

Since upgrading to Quickbooks for mac desktop 2020, i can not download transactions form chase.com

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