Solved

Cannot export QB desktop to QB online, login screen does not come up, nothing happens

Forum|Forum|5 years ago
June 27, 2021
2 replies
32 views

Hi, I am trying to export my QB desktop company file to my trial QB online account. I follow all of the directions, but the process stalls and the options the instructions say should come up, do not come up. I updated my Quickbooks desktop first, closed Quickbooks and re-opened it. Here is what happens:

1) In QB desktop, Company->Export your company file to Quickbooks online.

2) Make the move with your expert at you side comes up, I select not now.

3) A window with two options comes up, and I select "I'm ready to move" and I click the "move now" button (the other options is "I wan to try it first")

4) The next screen has two options asking me yes or no to whether or not I have a Quickbooks online account. I created a trial account, so I select "Yes, sign me in" (the other options is "No, I need to create on").

NOTHING HAPPENS. I CAN CLICK ON THE YES option or the NO option. I can see the screen alternating between the choices. But NOTHING HAPPENS. I single click. I double click. I hit enter instead of using my mousepad. NOTHING.

The screen isn't frozen because I can easily close it and try again. I closed everything, rebooted my computer and tried again. I switched computers and tried again. I changed my default browser and tried again. Same result every time at the same place every time.

The video and all of the online instructions show that a login screen should display next.

QuickBooks Desktop

Best answer by MirriamM

Thanks for reaching out to the Community, @CyndiBlossom.

I appreciate you performing some steps to export your QuickBooks Desktop (QBDT) data to QuickBooks Online (QBO).

When moving your QBDT data, there are things that you need to consider. One of these is making sure that your QBDT account is up-to-date. If you're using a version older than 2018, you need to use a trial version to convert your file. You also need to check if the company file isn’t too big to export. Once verified, try to perform the export process again.

Also, keep in mind that you can only transfer a company file within 60 days after signing up to QBO. If it is more than 60 days, I suggest creating another trial account.

For a more detailed guide about transferring your data, see this article: Move your QuickBooks Desktop file to QuickBooks Online.

Additionally, the following articles are good references to learn more ways of handling your QuickBooks data:

Let me know if you need further assistance. I'm just right around the corner if you need me. Have a beautiful day!

M

MirriamM

Answer

QuickBooks Team

Thanks for reaching out to the Community, @CyndiBlossom.

I appreciate you performing some steps to export your QuickBooks Desktop (QBDT) data to QuickBooks Online (QBO).

When moving your QBDT data, there are things that you need to consider. One of these is making sure that your QBDT account is up-to-date. If you're using a version older than 2018, you need to use a trial version to convert your file. You also need to check if the company file isn’t too big to export. Once verified, try to perform the export process again.

Also, keep in mind that you can only transfer a company file within 60 days after signing up to QBO. If it is more than 60 days, I suggest creating another trial account.

For a more detailed guide about transferring your data, see this article: Move your QuickBooks Desktop file to QuickBooks Online.

Additionally, the following articles are good references to learn more ways of handling your QuickBooks data:

Let me know if you need further assistance. I'm just right around the corner if you need me. Have a beautiful day!

C

CyndiBlossomAuthor

Thanks for the guidance! That link no longer works but it put me on the right track. So I was able to get a working link from QB support. I'm not sure if this is a one-use link or if it works for everyone, but here it is for the trail version of Quickbooks Desktop Pro Plus 2021: Click the link below and click download: https://downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Pro&edition=&version=2021&country=us.

Fiat Lux - ASIA

Level 14

@CyndiBlossom

You need to open your file on QBD 2019-2021 to migrate to QBO. Make sure your Total Targets < 350K or run the Condense Data utility to downsize it.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

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