Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
S
SusCSRA
October 9, 2023
Solved

create company file

  • October 9, 2023
  • 1 reply
  • 27 views

Hello folks,

I've actually just installed Quickbooks Desktop Premier for Nonprofits. I'm trying to create a company file. I enter the business & industry type, and select accounts, but am unable to fill in the admin email address. I assume that it selects this automatically since I've chosen to set this company file up solely for myself. The button "Create Company File" stays greyed out. The only thing I can think of is that the admin email address doesn't appear in the field. And I'm unable to enter my email address (it too is greyed out). The version I'm using is 2021. 

 

Thoughts?

Chris

Best answer by lin_jcaj

I am here to assist you and work towards resolving these challenges regarding creating a company file, SusCSRA.

 

When creating a company file that requires Intuit account sign-in, the Admin email address field is uneditable and displayed in a greyed-out state. In addition, once you have completed all the necessary fields with asterisk, you can proceed by clicking the Create Company button.

 

Also, you are correct in stating that the Create Company button remains greyed out unless an email address is entered in the Admin's email field.

 

As the field is currently disabled, let's go through the steps again and select the Sign-in later option, allowing you to enter the email address manually.

 

Furthermore, I have attached a comprehensive article on creating company files as an additional reference.

 

Please keep me informed about the progress of the steps. I want to ensure that you receive the necessary assistance. Stay safe and take care.

1 reply

L
lin_jcajAnswer
Level 9
October 9, 2023

I am here to assist you and work towards resolving these challenges regarding creating a company file, SusCSRA.

 

When creating a company file that requires Intuit account sign-in, the Admin email address field is uneditable and displayed in a greyed-out state. In addition, once you have completed all the necessary fields with asterisk, you can proceed by clicking the Create Company button.

 

Also, you are correct in stating that the Create Company button remains greyed out unless an email address is entered in the Admin's email field.

 

As the field is currently disabled, let's go through the steps again and select the Sign-in later option, allowing you to enter the email address manually.

 

Furthermore, I have attached a comprehensive article on creating company files as an additional reference.

 

Please keep me informed about the progress of the steps. I want to ensure that you receive the necessary assistance. Stay safe and take care.

    I
    inspire5
    October 27, 2023

    I'm experiencing the same issue.  All required fields have been entered, but the "create company" button is greyed out.  The only thing I can do is click "Back." But that just brings me to the login page, where I have repeated the login process three times with the same result.  Please help.

      C
      ChristineJoieRQuickBooks Team
      QuickBooks Team
      October 27, 2023

      I understand the urgency of resolving the issue you encountered with QuickBooks Desktop. Allow me to assist you in fixing this problem promptly, @inspire5.

       

      To diagnose the issue, let me help you with how to run QuickBooks Tool Hub to aid the error running on your company file so you can enter your employee hours successfully.

       

      Let's run a QuickBooks Tool Hub to fix the error.

       

      1. Download and install the latest QuickBooks Tool Hub.
      2. Once done, open the file and select Program Problems.
      3. Select Quick Fix My Program.
      4. Start QuickBooks Desktop and open your data file.

       

      On more note, please refer to this page for more information on how to fix your company errors: Fix issues when QuickBooks has stopped working.

       

      If you encounter other errors while sending email through Outlook, here are available fixes from this page: How to fix "Error: QuickBooks is unable to send your email to Outlook."

       

      I'm here to assist you with any further questions or concerns. Don't hesitate to reach out. The Community wishes you a successful day in your business endeavors!

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement