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J
jzorn
January 3, 2026
Question

Enterprise 2015 that I own

  • January 3, 2026
  • 1 reply
  • 27 views

I am trying to reinstall an old Enterprise 15 that I had on my Surface Pro 12 that crashed and is in service. I have used this version for years and installed it on the Surface in Dec 2024 WIN 11 without problem.  I use it for a small club that I am treasurer for for the past 15 years. I have tried for 2 days to install it on a temporary machine till I get my Surface back (and will have to install on that again too) but I keep getting a message. I have my license number and product key but keep getting this message. Any idea?  I have been trying for 2 days now.

 

The message I keep getting now is "Sorry, we need to verirfy your subscription before installing QuickBooks, but we can't connect to our servers. Please try installing again later."

 

Thanks

1 reply

B
BonJulius_GQuickBooks Team
QuickBooks Team
January 3, 2026

Hi @jzorn,

 

I appreciate the time and effort you’ve put into trying to fix this issue over the past few days.

 

The error message, "Sorry, we need to verify your subscription before installing QuickBooks, but we can't connect to our servers," indicates that the license validation servers for older versions. 

 

Please be aware that older versions, including QuickBooks Desktop Enterprise 15, are discontinued under Intuit’s current policies. As the licensing servers for these versions have been disabled, upgrading to a newer subscription-based version will be necessary to continue using the program without interruptions.

 

In addition, QuickBooks Desktop versions have changed their licensing model and now primarily operate on a subscription basis. This means even if you have a license number or product key for your older QuickBooks Enterprise 15, Intuit may require subscription validation for activation.

 

In the meantime, you can use a QuickBooks Desktop trial version to access your data. This will let you continue your work until you decide on your next steps.

 

If you have questions, don't hesitate to reply.

    J
    jzornAuthor
    January 4, 2026

    Thanks for the reply.  Seems a bit unfair after spending a lot of money to buy this in the first place and "owning" it outright.  😞  Is there a way to import the data to a single user verson of standard quickbooks since is a very small 50 member no profit club?  It worked Dec 2024 when I installed it on a new machine.  I guess this is why I dropped quickbooks for my small business 6 years ago when they started charging exorbitant amounts for a very small business. 

    SIAB
    SIAB
    Level 2
    January 4, 2026

    @jzorn 

    Can you install the trial version of QB Desktop Pro 2015 or later on your Surface Pro? You can purchase a 3rd party service to downgrade your file and run it on old QB Desktop 2015 Pro (or later) with a one time license.

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