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Sandman1214
March 22, 2026
Question

Error 381

  • March 22, 2026
  • 2 replies
  • 44 views

I transfered my QuickBook online to QuickBook desktip Pro 2024. Everything seemed to transfer fine last month. This month, I am no longer able see my Vendor and Customers List. I have run Tool Hub and File Doctor multiple times, but I'm still getting Error 381 and Error 213 that the Tool Hub says it can't fix. Does anyone have any suggestions?!?

2 replies

SIAB
SIAB
Level 2
March 23, 2026

Try converting your data to an older version (e,g 2021, 2023) or use the trial version of QB Desktop Enterprise.

A
ArnoldJohn_CQuickBooks Team
QuickBooks Team
March 23, 2026

Hi there, @Sandman1214. I understand how disruptive this can be, especially after a recent move from QuickBooks Online.

 

Since Tool Hub and File Doctor didn’t help, I recommend performing a clean reinstall of the QuickBooks Desktop program. This can help rule out any problems with the software itself.

 

If the issue persists after the reinstall, it's best to reach out to our QuickBooks Live support team so they can take a closer look at your file and guide you through further repair options to get things back on track.

 

You’re welcome to reply any time if you need further help.

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