Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
S
Stefani
March 19, 2020
Question

how can I acquire my Validation code to register my quickbooks Pro Desktop 2013?

  • March 19, 2020
  • 4 replies
  • 48 views

How can I acquire my Validation Code to register my Quickbooks Pro Desktop 2013?

Since the COVID-19 there doesn't seem to be anyone available by phone and the cat option is not available for me. Is there another way?

 

    4 replies

    S
    Steve_C
    March 20, 2020

    Hi, Stefani. I'm happy to have you here in the Community.

     

    We're taking all necessary precautions to protect our team during this difficult time and that includes limited phone availability.

     

    The Community, Messaging Team, and our Social Media Team are all still here to help you in any way we can. For the validation code for QuickBooks Desktop 2013, I'll be reaching out to you via Private Message to get some contact information so we can make sure this gets squared away for you.

      A
      Alfoster1
      April 25, 2020

      Replaced my harddrive and upgraded to Windows 10 and need to activate my Quickbooks to do payroll.  Thanks

      JoesemM
      JoesemMQuickBooks Team
      QuickBooks Team
      April 25, 2020

      Hi, @Alfoster1.

       

      Let me help share insights about your concern in QuickBooks Desktop.

       

      If you're referring to reactivating your payroll services this will require a service key specific to your EIN number. I'd suggest reaching out to our Customer Support Team. They have the necessary tools to access your account details and generate the key for you. 

       

      Here's how:

       

      1. Click Help located at the top or press the F1 key.
      2. Choose QuickBooks Desktop Help.
      3. Enter a brief description of your issue and click Continue.
      4. Click Message an Agent.

       

      Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri. Rest assured, we will resume normal hours as soon as possible.  

       

      Also, I'm adding this article on how to renew or reactivate your QuickBooks Desktop Payroll subscription.

       

      Feel free to get back to us for any additional questions. I'm here to help. Take good care.

       

      W
      WhatAPain1
      June 22, 2020

      I just moved all my work over to a new computer. Installed QB 2013 that I purchased from a local retailer, entered the license number and product code, and then I called the 1-800 number to get the validation code. None of my current email addresses nor my 10 year old phone number match what Intuit has on file. The CS agent just keeps repeating that I have to give her the correct email, which I don't seem to have (over and over). I ask for a supervisor, she says there are none available. I offered to send her a picture of my disc and the license number with the hologram, she doesn't care and in the end just hung up on me!

       

      I own a licensed copy of QB 2013 and Intuit refuses to let me use MY software. Other than breaking up a monopolist anti-competitive company does anyone know how to find this validation code so I can use my software and go back to work?

      M
      MaryAnn_E
      Level 4
      June 22, 2020

      Hello there, @WhatAPain1.

       

      Let me share these insights about your concern in QuickBooks Desktop (QBDT). QuickBooks Desktop 2013 version is no longer supported and can no longer be updated.

      I suggest reaching our customer support team again. If this is the first time you've installed a QBDT product or you don’t have the previous version. This way, they can check if they can generate a validation code for 2013. 

       

      If it's not your first time installing QBDT, then you'll have to provide the email address you used to register the program.

       

      Here's how: 

      1. In QuickBooks Desktop, click the Help menu. 
      2. Choose QuickBooks Desktop Help.
      3. Click the Contact us link at the bottom of the new window.
      4. Select Install as the topic.
      5. Scroll down and choose how you want to contact us. 

       

      In case you can't access the Help menu, you can try pressing F1 to pull up the Have a question? window. Also, you can go to this page to contact us if the Help menu or F1 doesn't work: 

       

      1. Go to https://help.quickbooks.intuit.com/en_US/contact
      2. Choose QuickBooks Desktop as the product, then click the Continue as a guest button.
      3. Select Enterprise as the version.
      4. Choose Install as the topic, then choose how you want to contact us. 

      Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Stay safe always.

      V
      Vicci007
      April 30, 2021

      I need my validation code I've had my program for like 10 years but I just put it on a different computer and now I don't have a validation code

       

       

      Rubielyn_J
      Rubielyn_J
      Level 8
      April 30, 2021

      I can route you to the right support to help you generate the validation code, @Vicci007.

       

      You'll need to contact our Customer Care Team during our support hours. They have the tools that can pull up your account and provide you the validation code specific for you. Also, make sure to have your license and product numbers handy.
       

      Here's how:

       

      1. Open your QuickBooks file.
      2. Select the Help menu and then choose QuickBooks Desktop Help.
      3. Click Contact Us.
      4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect with us.
         

      Aside from that, you can start a chat session with our representatives, too. You can use this link for reference: Contact QuickBooks Desktop support.

       

      Once you have the validation code, you can already activate the program: Activate QuickBooks Desktop for Windows.

       

      Let us know how this goes so we can further assist you. I'm on stand-by to assist you always. Have a great day.

      L
      LVSierra
      April 2, 2022

      I also need my activation code so I can move my copy of QuickBooks Pro 2013 to a new computer.

      DivinaMercy_N
      DivinaMercy_NModerator
      Moderator
      April 2, 2022

      Look no further, @LVSierra. I'm here to ensure you'll be able to get an activation code so you can move your program seamlessly.

       

      Obtaining a code for your QuickBooks Desktop (QBDT) program will require assistance from our Customer Care team. They have the specific tools to generate it for you. Here's how to contact them:

       

      1. In your QBDT, go to the Help menu.
      2. Next, select QuickBooks Desktop Help. 
      3. Then, click the Contact us button. 
      4. Type a brief description of your concern. Example: Need to have an activation code to move the copy of my QuickBooks Desktop 2013 to a new computer.
      5. Once done, select Let's talk, and then choose a way to connect.

       

      You'll also want to check our support hours page to see when our support will be available. 

       

      For more information about activating your QBDT program, feel free to visit this article: Activate QuickBooks Desktop for Windows.

       

      I've also got you here a compilation of helpful articles that can further guide you in navigating your QBDT. This includes links for installing the software, resolving common issues, etc. 

       

      I'm always ready to lend a hand in case you have any other concerns about getting an activation code. Just leave a reply below and I'll circle back to help you out. Take care and have a good one.

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement