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K
KimVA
December 25, 2024
Question

Insufficient storage for upgrade not accurate

  • December 25, 2024
  • 1 reply
  • 7 views

I hope I'm in the right place for help.  I have QB Desktop Pro Plus 2022.  There is an "upgrade quickbooks" button now on my title bar in the program.  So I knew I would have to do this so I clicked it.... selected upgrade now and receive a message - "Insufficient storage for upgrade. To continue, clear space in the drive where the current version is installed".  Here's my problem my PC has 803 GB of free space!!!  So I am not insufficient at all.  How can I get this upgrade to go thru?  In the meantime my web mail has now stopped working and I found through research this may happen if program is not up to date.  UHG.  Thanks for any guidance you can offer.

1 reply

C
CarlModerator
Moderator
December 26, 2024

Maintaining an updated version of QuickBooks Desktop (QBDT) ensures access to the latest features, improvements, and security enhancements, @KimVA. Let’s work together to make this upgrade a successful process.

 

Since you're having trouble upgrading your version within the program, let's access the Customer Account Maintenance Portal (CAMPs) to download the latest version of QBDT. This online platform is designed to provide users with a seamless way to manage their QuickBooks accounts and software updates:

 

  1. Sign in to camps.intuit.com.
  2. Find your app or subscription in the Products & Services list.
  3. Select Details, then Download.
  4. Install QuickBooks Desktop.

 

If you're still unable to upgrade your QBDT through the CAMPs, I suggest reaching out to our Live Support Team for assistance. They're equipped with the resources necessary to delve deeper into this matter and conduct a detailed investigation.

 

Here's how to connect with them within the QBDT program:

 

  1. Go to the Help icon and select Contact Us.
  2. Click on Contact Us.
  3. Enter your concern and click Continue.
  4. Enter your email to proceed with the process.

 

To learn more about our Live Support Team and their hours of operation, please visit this resource: Get help with QuickBooks products and services.

 

Furthermore, I'm including these informative articles for you to explore regarding the discontinuation and migration process in QuickBooks Desktop (QBDT). These resources will provide you with valuable insights and guidance on the topic:

 

 

Keeping an updated QBDT version can significantly enhance your productivity. If you still have questions about the upgrade process, let us know so we can provide you with comprehensive assistance in any way we can.

K
KimVAAuthor
December 28, 2024

Thanks for your reply.  In the end I solved this upgrade issue.  I simply went to my camps.intuit.com account signed in and clicked on my current program.  Lo and behold there was a link to "upgrade now to 2024". I clicked it and it loaded.  No need to contact tech support on that issue.

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