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S
Shatin1
March 8, 2025
Question

Integrated applications do not work in Enterprise 24 R13_51 multi-user mode

  • March 8, 2025
  • 1 reply
  • 8 views

We have Enterprise 24 installed on a Windows 2019 server and three desktops.  The server install is for database server manager only.  Everything worked perfectly until I recently updated Enterprise 24 from R11_20 to R13_51 for all.  When attempting to run in multi-use mode, integrated applications only work on the first desktop that is opens QuickBooks.  On all other desktops, the list of integrated applications is blank and they do not run.  This is a serious problem since one of those is EBizCharge credit card processing and the other is field service scheduling software.  The integrated applications work fine if QuickBooks is in single-user mode.  QuickBooks without the integrated applications also works fine in multi-user mode.  It is only when we try to run multi-user mode with integrated applications (which we need every day).  Remember that everything was perfect until R13_51 was installed. I spent several hours on a multiple-person conference call with Quickbooks support.  They have absolutely no ideas.  Anyone here have some suggestions?

1 reply

L
LollyNino_CQuickBooks Team
QuickBooks Team
March 8, 2025

Hi, @Shatin1. Your concerns are noted, and it's clear how they can impact you and your business. I'm here to assist in reviewing the current version and exploring scenarios that can help resolve this matter effectively.

 

Please ensure that your QuickBooks configuration settings are correctly set for multi-user mode. This involves checking the company file settings, integrated application settings, and any relevant configurations in the database server manager. Also, verify your QuickBooks version by opening your QBDT company file and pressing the F2 key.

 

If you’re using the latest R13_51 version of QBDT, it may be necessary to escalate this issue to QuickBooks support for additional assistance. Alternatively, you may want to consult with a certified QuickBooks expert who specializes in multi-user environments and integrations for tailored assistance. Here's how:

 

  1. Open your QBDT.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Type in the question, keyword, or topic you need assistance with.

 

See our support hours and types for more details about this one.

 

Additionally, these articles guide on when to contact our customer support team and offer step-by-step instructions for reinstalling the latest update for your QBDT:

 

 

You might also find it helpful to check out this article if you'd like to learn more about the tasks you can perform in both single and multi-user modes in QBDT: Features available and tasks you can perform in a single or multi-user mode in QuickBooks Desktop.

 

Please keep me updated on how everything goes, and don’t hesitate to reach out if you have any other issues or concerns. I'm here to ensure that everything is taken care of for you. Have a great day!

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