Hello there, patrick13. Our team received some report in regards of previewing and printing the checks. Our engineering team is working to get this fixed. I would suggest to contact our phone support so your company details will be added to the list of those affected account. Here's how: Click the ? (Help) icon on the task bar. Hit the Contact us button. On the How can we help field, you might want to enter When clicking the preview and print check button, nothing happen. And then click Continue. Choose a way you'll want to contact us. Continue with the prompt.Thank you for your patience.

Solved

Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing happens.

Forum|Forum|7 years ago
April 2, 2019
8 replies
35 views

No text available

QuickBooks Online

Best answer by Morgan_B

Same issue here, have not found a work around

Hello everyone.

Thank you all for following up on this thread. I'd like to provide some additional information.

As mentioned above, the check printing function is currently unavailable. The engineers are still working on this issue but have reported QuickBooks Online users should be able to print within an hour. You can view status updates by following this link: http://status.quickbooks.intuit.com/.

I appreciate your patience during this time. I'll be here if you have any other questions.

Adrian_A

Level 8

Hello there, patrick13.

Our team received some report in regards of previewing and printing the checks. Our engineering team is working to get this fixed.

I would suggest to contact our phone support so your company details will be added to the list of those affected account.

Here's how:

Click the ? (Help) icon on the task bar.
Hit the Contact us button.
On the How can we help field, you might want to enter When clicking the preview and print check button, nothing happen.
And then click Continue.
Choose a way you'll want to contact us.
Continue with the prompt.

Thank you for your patience.

C

ccarter1969

Same here, no matter the browser or in the app...

T

ToothDriller

Yes....this started happening to me today also. My computer was off over the weekend. Turned everything on today and "preview and print" button does nothing when trying to print checks

J

JanyRoseB

Level 5

Thanks for joining this thread, @ToothDriller ccarter1969.

Allow me to help provide some additional update about the preview and print button issue in QuickBooks Online (QBO).

We have ongoing issue where some users preview and print button unresponsive when printing checks from check queue, and our engineers are already investigating the root cause of this unexpected hitch and are working to implement a solution.

While we're continuing to work on resolving this issue, I encourage you to contact our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue.

Here's how you can contact our customer support:

Sign in to your QuickBooks Online company.
Select Help (question mark icon) at the top right.
Select Contact us to connect with a live support agent.

For additional reference, you can check this article: Print Checks.

I appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions. I'm always here to help.

N

nfredlund

Is there ANY workaround to be able to print a check without using the preview and print?

D

DEM

Same here, and what is more frustrating you sit and wait with online support only to be told to look here.

K

kwebb1

I was having this issue, just logged off and logged back in and now it is working.

Morgan_B

QuickBooks Team

So glad to hear you're able to print checks again, kwebb1. The Community always has your back if you ever have any other questions in the future. Take care.

P

patrick13Author

It is working now. I appreciate the quick help!

Morgan_B

QuickBooks Team

That's great, patrick13! Getting you back to business is my business. Have a good one.

M

micheline-hoarep

Looks like this particular problem has been resurrected. Engineers are once again fixing this error. Anyone else having this experience this morning?

Z

ZackE_

Moderator

Thanks for reaching out to the Community, micheline-hoarep.

The original printing outage that was referenced on our QuickBooks Status page has since been fixed by our engineers. There's currently no outages for QuickBooks Online listed there. If you're experiencing this same problem with our Print and Preview option, I'd recommend following Mark_R's troubleshooting process.

I tried repeating these same steps for printing checks in our test drive account and upon clicking Preview and Print, I was able to access the Print preview window, then select Print.

Here's an animated image showing my experience:

I've also reviewed our ongoing/solved investigations and don't see any records about the Preview and Print option doing nothing after being selected.

If you're experiencing this problem after retrying in incognito mode, I'd recommend contacting our Customer Care Team. They have the ability to pull up your account in a secure environment and create an investigation ticket if necessary.

Here's how to contact them:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Start messaging or Get a call.

Make sure to review our hours of operation so you'll know when agents are available.

I'll be here to help if there's any questions. Have a great day!

M

micheline-hoarep

Thanks for your reply, but I had already determined on my own that the problem had been resolved approx. 1/2 hour after I reported it to the back end team.

By the time you made your little video, the back end team had fixed it and of course you would not have experienced the same issue as I.

Thanks anyway.

Michelle

E

Eaglefour

I spent two hours with issue

you click print and goes to blank preview page I followed all trouble shooting steps

please assist With this problem

JessT

Moderator

Hi Eaglefour,

We've received reports about this before, but the case was already resolved. For the existing cases, our engineers recommend clearing your browser's cache and try printing again.

If the same thing happens, please contact our Support team again. That way, they can revisit the closed ticket.

Feel free to go back to this thread if you have other questions in mind.

D

Dixielwn11

Hi! The Print button on QuickBooks online is not working. When I click print and preview and then click print instead of taking me to my printer box it opens a new tab on my browser. Please HELP!

M

Mr MA

I have not been able to preview not only my checks, but statemetns as well. The only option I have to continue to be productive is to open the check or statement with a PDF. I can then print. It is slowing me down and I hope a solution will come soon.

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