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December 18, 2025
Question

LapLink to move QB Pro 2020 from Win10 to Win11 machine

  • December 18, 2025
  • 2 replies
  • 15 views

We used Laplink to move our files from a Win10 machine to a Win11 machine. It seems that everything except the PDF printer is working. The file QBPRINT.QBP is missing and multiple repairs and Tool Hub Print & PDF Repais later, the problem still exists.

I am tempted to completely remove the software from the Win11 machine and reinstall. Any constructive advice?

2 replies

QuickBooks Team
December 18, 2025

Hi there, dbeane. 

 

I appreciate your efforts in troubleshooting this issue to ensure all QuickBooks components are complete and functioning on your new computer. Let me to provide additional steps to help resolve this.

 

Firstly, QuickBooks doesn't back up certain files, like QBPRINT.QBP, which is causing the printer issue on your new computer. To resolve this, you can manually copy the QBPRINT.QBP file from your Windows 10 machine and move it to the appropriate directory on your Windows 11 computer.

 

Here’s how:

 

  1. Open the Start menu on your new computer.
  2. Navigate to File Explorer and search for the folder: Restored_[YourCompanyName]_Files.
  3. Copy and paste this directory to: C:\ProgramData\Intuit\QuickBooks [version].

For reference, please visit this article: Move custom templates and forms that aren't part of the backup

 

Additionally, I recommend renaming your old QBPRINT.QBP file. This helps QuickBooks generate a fresh version while preserving your custom settings, ensuring functionality is fully restored.

 

You can consult an IT professional to assist with transferring all files and settings during the migration, ensuring everything is correctly configured.

 

If you have additional concerns or questions, feel free to post in this forum or reach out directly.

SIAB
Level 2
December 18, 2025

@dbeane 

What error message did you encounter? Can you share the screenshot?

dbeaneAuthor
December 18, 2025

I can't paste an image here, I've tried and I failed.

The Missing PDF Component message says:

QuickBooks detected that a component required to create PDF files is missing.

This may cause issues with printing transactions, emailing forms, or saving

anything as a PDF file inside of QuickBooks Desktop.

Learn More

 

dbeaneAuthor
December 18, 2025

I have been looking at the folders from a thread I was reading and I see the folders for the user are all read only. Coiuld this be causing an issue?